Privacy policy

K and R Plumbing and Heating protects your personal information with care and transparency.

How we handle your data

Effective Date: May 28, 2026

K&R Plumbing & Heating ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us for plumbing and heating services in Edmonton, Alberta, and the surrounding area.

By using our website or providing your personal information to us, you consent to the practices described in this Privacy Policy. This policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA), as applicable.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, phone number, email address, and service address.

Service Inquiry Details: Information you provide when requesting a quote or describing a plumbing or heating issue.

Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies or similar technologies.

Communications: Records of any emails, form submissions, or other correspondence you send to us.

2. How We Use Your Information

We use the personal information we collect to:

Respond to your service inquiries and provide quotes.

Schedule and perform plumbing and heating services.

Communicate with you regarding appointments, follow-ups, and service updates.

Send occasional promotional materials or service reminders, if you have consented to receive them.

Improve our website and customer experience.

Comply with applicable legal obligations.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: Third-party vendors who assist us in operating our website or conducting our business (e.g., website hosting, scheduling software), subject to confidentiality obligations.

Legal Requirements: When required by law, or to protect the rights, property, or safety of K&R Plumbing & Heating, our customers, or others.

Business Transfers: In connection with a merger, sale, or transfer of business assets, where personal information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser; however, disabling cookies may affect some features of our website.

We may also use third-party tools such as Google Analytics to understand how visitors interact with our website. These tools may collect anonymized data subject to their own privacy policies.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we will securely destroy or anonymize it.

6. Your Rights

Under PIPA (Alberta) and PIPEDA, you have the right to:

Access the personal information we hold about you.

Request corrections to inaccurate or incomplete information.

Withdraw consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions).

File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

To exercise any of these rights, please contact us using the information provided in Section 9 below.

7. Security of Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

K&R Plumbing & Heating

12544 124th Street

Edmonton, AB, T5L 0N5

Phone: (587) 855-8587

Email: kandrplumbingandheating@outlook.ca

Website: kandrplumbingandheating.ca

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.